Harman Kardon Sucks Customer Reviews and Feedback
Harman Kardon (styled as harman / kardon) is a division of Stamford-based Harman International Industries, a subsidiary of South Korean firm Samsung Electronics, and manufactures home and car audio equipment. It was its original division, founded in 1953 by Sidney Harman and Bernard Kardon.
A principal engineer mentioned, "There are many people with nil technical knowledge and none leadership qualities at leadership roles at Harman. They are not able to build good teams and maintain quality of products. Sometimes they think money can buy anything. The HRs are toothless or inactive. Everything depends on the reporting managers"
marc taylor says"My experience with this company has been a bad one. If I had done my research and read some reviews then I certainly would have avoided them. I bought one of their overpriced speakers 3 years ago. It was only ever used on holidays and was probably used just 12 times. I took the speaker away with me a week ago and it would not work. So I contacted Harmon Kardon directly. This company's "customer service" department hide behind email and their agents dismiss customers with technical nonsense. They offered nothing bar the telephone number of an anonymous service company. I receive more courteous service in my local fuel station, so my advice is clear. Do your homework and avoid this company. Their service levels are shocking"
David says"worst customer service ever. spent $1350 on their soundbar 3 years ago and the bluetooth stopped working. they didn't provide a replacement and passed me on to a repairs agent, that would cost me more money to get it potentially fixed. dont buy their products. expensive, unreliable and a very poor after sales team to back it up."
GEM DONEY says"I am in Australia and bought a Harman kardon portable speaker through an international eBay seller - BEWARE! the product stopped working after less than three months But Harman kardon do not have an international warranty. The HK agent in Australia couldn’t be less interested and the seller said too bad. Very poor product and very poor service. Will Never buy this brand again."
Steve Lawrence says"This review relates to the Arcam wing of HarmanKardon. I have a SoloMovie/Music 5.1 unit, which had seemed pretty good until the disc drive packed up. I initially contacted my dealer as this is the only way they will entertain doing any repair work and they advised it might be worth contacting them direct as the unit is not long out of the warranty period. The dealer obviously thought Arcam might consider carrying out the repair at a more reasonable cost than their fixed fee. Their fixed fee comes to 50% of the original cost of the unit, so not worth even considering. Having been in touch with Arcam their response was tough luck basically! Hence this negative review. They obviously don't want people to buy their equipment as their after sales service is less than favourable. The sooner they go out of business the better it will be for everyone. You have been warned!"
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